How Starlink Fixed Christian Faversham Group
Background
After perpetual neglect by their previous IT company, Christian Faversham Group ‘s operations were severely hindered by unstable internet, slow workstations, unwanted emails and a dangerously outdated backup system. Find out how ITERTECH provided internet stability, email filtering, automated backup and breathed a new lease of life into their workstations.
Christian Faversham Group Overview
Christian Faversham Group is a family-run organisation that provides a comprehensive range of event and catering services to companies and individuals throughout the South of England and beyond. They approached us with several critical IT and connectivity issues that were affecting their day-to-day operations.
Our client prides itself on delivering exceptional service and quality to its clients. They are a family run organisation providing a comprehensive range of event and catering services to companies and individuals throughout the South of England and beyond.
Challenges
As their business relied heavily on their own website for quoting and order flow, the frequent slow browsing speeds were causing order changes to be lost. This critical impact to their operations severely impacted their ability to maintain the high level of service Christian Faversham Group strives for.
The frequent VOIP call dropouts were causing orders to be lost and causing severe frustration with customers, damaging the trust and relationships which had been built up over decades.
The slow performance of workstations was largely due to insufficient disk space and outdated software that was no longer in use. This resulted in significant productivity issues and employees found themselves waiting for applications to load and experiencing frequent system crashes.
The influx of phishing and spam emails, along with malicious attachments, presented major security concerns for Christian Faversham Group, significantly disrupting workflow for real clients. These email threats not only slowed down their ability to respond promptly to clients but also necessitated additional time and resources to identify and mitigate potential risks, straining the office morale.
Backup procedures were manually executed, necessitating the allocation of staff members to handle the tedious task of copying essential data onto physical drives. This process involved organising staff to take these drives offsite at the end of each day, ensuring data security but at the cost of efficiency and convenience. This backup method was not only prone to human error but also added a layer of complexity and time consumption to their daily operations.
THE ITERTECH PROCESS
Understand the Challenge
At ITERTECH we take time to understand our clients’ problems and challenges. These are crucial for delivering effective solutions that meets their unique needs and drive successful outcomes.
Build and Implement
Building and implementing a strategy involves developing a comprehensive plan tailored to address specific challenges, followed by executing this plan to achieve a desired outcomes effectively.
Measure Results
Measuring the results involves assessing the effectiveness of implemented strategies through data analysis and key performance indicators, this ensures that objectives are met and metrics are available for continuous improvement.
Our Strategy for Christian Faversham Group
Proposed Solutions
To address these challenges, we devised a comprehensive strategy that included the following steps:
- Install Starlink for internet connectivity to vastly improve browsing speed and VOIP call quality.
- Install health monitoring software on all PCs to track performance.
- place remote support software on all PCs for timely assistance.
- Remediate issues flagged by our monitoring software, such as low disk space or high memory usage.
- Install Endpoint Detect and Response on all machines, reporting security issues to our 24/7 SOC.
- Secure several misconfigurations on their firewall, enhancing their overall security posture.
- Provide remote support for all break/fix issues on user machines.
- Implement a strong and secure cloud backup system for company data.
- Create a Disaster Recovery plan.
- Implement a Business Continuity plan, including disaster recovery failover for their servers.
Implementation
Our implementation process was swift, thorough and methodical.
We began by providing a new internet connectivity to the premises to address the most critical issues. Due to severe limitation of connectivity options at their office location, ITERTECH opted to install Starlink, which immediately resolved their internet speed and VOIP call issues.
We then proceeded to install health monitoring and remote support software on all PCs, allowing us to promptly identify, address and resolve performance issues with their workstations as well as being able to provide provide swift support to users’ issues and queries.
To bolster their Digital Security, we installed Endpoint Detect and Response on all machines, which provided continuous monitoring and reporting to our 24/7 Security Operations Centre (SOC). We also secured multiple firewall misconfigurations, significantly improving their security posture and implemented an email filter to reduce spam and prevent phishing emails.
For data protection, we streamlined their processes with a cloud backup system and developed comprehensive Disaster Recovery and Business Continuity plans to ensure business continuity in case of any unforeseen events.
The Resulting Outcome
- Losses of productivity were swiftly restored.
- Underlying issues with workstations were resolved.
- Company Digital Security was exponentially bolstered.
- Data Security was vastly improved and manual processes automated.
- Operations were safeguarded against critical failures.
- Strains on customer relationships were lifted.
The results of our intervention were immediate and had a huge impact.
Christian Faversham Group experienced a significant improvement in internet speed, VOIP call quality and stability. Workstations operated more smoothly, and security was markedly enhanced..
The frequency of phishing and spam emails decreased, and any malicious attachments were promptly flagged and addressed. With the new cloud backup system, they now have peace of mind knowing their data is securely backed up automatically and easily recoverable.
Our Disaster Recovery and Incident Response plans have further ensured that Christian Faversham Group is well-prepared for any potential disruptions.
Finally, our client expressed that the impact of restored productivity on their operations could not be overstated.
In conclusion, our comprehensive approach to addressing the IT challenges faced by Christian Faversham Group has enabled them to continue delivering outstanding service without the hindrance of technical issues, reinforcing their reputation as a premier event and catering service provider.
Client Feedback
“For any business that values reliable broadband performance, robust cybersecurity, and seamless workstation functionality, Itertech.co.uk is the go-to solution. Their expert support has not only optimised our connectivity but has also safeguarded our operations from external threats. If you’re facing similar broadband or workstation challenges, don’t hesitate to reach out to them – it’s a business investment you won’t regret.“
Malcolm Skerritt – Head of Customer Services