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MANAGED IT SUPPORT

Many organisations choose to outsource some, or all of their IT support requirements. We’ll become your expert team and strategic IT support partner so you can focus on your commercial goals. Our SLAs are tailored to provide the right balance of service availability and cost-effectiveness.

About Me

 

A professional service desk

 

Our people are our most important asset. As well as a friendly and professional service desk, we are heavily focused on customer experience and providing excellent service. 

ITERTECH is centred on training and accreditation with an unrivalled programme for the development of our engineers so they have the knowledge required to support all of your IT requirements.

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Service Desk Support

SERVICES

USER SUPPORT

Your users have access to expert friendly support for their day-to-day issues and queries via phone, remote sessions or email

SYSTEM SUPPORT

Supporting and making changes to back-end systems of your business to keep your applications running smoothly

INFRASTRUCTURE SUPPORT

Supporting the underlying physical and technical infrastructure of your business including servers, networks, routers, switches, firewalls and asset management

DEDICATED ENGINEER

Having a first responder on site can be essential if your business is a fast-paced environment. Our dedicated engineers are your primary contact for all technical issues

SERVICE DESK

Service Level Agreements (SLAs) make sure our service desk support provides your users with the help they need to keep them working effectively

SERVER HOSTING

Hosting your servers in the cloud keeps your business versatile while keeping costs to a minimum

PROTECTION

Antivirus is provided for all our service desk packages at no extra cost to protect your business from cyber-criminals

DEVICE MONITORING

Server and device monitoring enables us to identify issues in real time leading to faster resolutions to minimize downtime across your users and infrastructure

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